"Expect the unexpected, and you'll be fine."
Although I didn't appreciate it at the time, this is one of the best pieces of advice I received from a more experienced colleague before moving to Holland nearly 20 years ago, to live and work in a European Headquarters role.
I didn't appreciate it because I was looking for more direction. Specific strategies and rules to follow to insure that I would succeed in my new position, and be accepted by my European colleagues and subordinates. I wanted a template, a structure or a road map, and a detailed list of things to do and things to avoid doing.
I wanted to feel in control, and this guy was telling me to "expect the unexpected."
Not very helpful, I thought.
Of course, he was right. I learned pretty quickly that one of the few things we could count on working in Europe was that things would likely not go as we had planned. We had to learn to be flexible, and to adapt and respond to what was actually happening, not what we had hoped or expected would happen in any given situation.
Since those days I've come to really appreciate the wisdom of those simple words, "expect the unexpected, and you'll be fine," and I find myself repeating them when someone asks for my advice.
But I take it a step further, because I know now that just "expecting the unexpected" isn't really enough. What do you actually do once you've adjusted your expectations?
One of the best answers I've found came from an unexpected place---the world of improvisational theatre. I was searching for someone to help facilitate a creativity workshop with one of my clients a few years ago, and was lucky to be introduced to the talented team at On Your Feet in Portland, OR. They teach improv techniques (among other things) to business people to help improve collaboration and communication, inspire creativity and generate ideas.
Every time we work together I'm struck by how helpful the techniques and practices they teach would have been when I was trying to figure out what to do next in Europe, once I had accepted that it was necessary to "expect the unexpected."
In the introduction to his book, "Everything's an Offer,*" On Your Feet co-founder Robert Poynton describes the value of using improv techniques like this:
- "Improv doesn't give you a prescriptive plan, but gives you something to navigate by that helps you to make your own choices."
- "The method promotes adaptability, flexibility and creativity.
- "It comprises a small set of simple practices that can help you to communicate and build relationships or ideas, even when everything is in flux.
And my personal favorite:
- "Stuff happens and you can choose how to use it."
This is the kind of control I think I was looking for back in those early days in Holland, and I can see how the simple rules and practice of improv could have helped in so many ways.
Poynton notes that "the heart of this practice can be summed up in six words: let go, notice more, use everything.
Let go---how much more effective might I have been in my job if I could have easily let go of preconceived ideas about how employees should be motivated, how customers want to be treated, and what managers should expect of me? If I could have let go of the need to be right, or in control, or even comfortable?
Notice more---what if I had been a better observer, a better listener, and simply noticed more about what people were actually doing and saying and how they responded to what I did and said, rather than what I would have liked or expected them to do and say?
Use everything---and what if I had been taught to view everything as "an offer," and to practice accepting and building on offers, rather than rejecting them. Might I have reacted more gracefully and productively in some challenging intercultural situations, and saved myself and my Dutch colleagues a lot of stress and misunderstanding?
These days my advice to someone preparing to live and work in a new culture would be more like this:
"Expect the unexpected and learn to improvise. You'll be fine."
*Everything's an Offer: How to do more with less, by Robert Poynton, illustrated by Gary Hirsch. On Your Feet, 2008.